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Shipping & Returns


Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please be aware all returns are subject to a 20% restock fee.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Shipping and Delivery:


We begin the shipping process as soon as you place your order with Arrowhead with our FedEx™ delivery service.  If you order before 4:00 pm MST M-F, we can ship the same day, excluding holidays.  We guarantee on-time, all-expenses-paid delivery for your convenience.  


Privacy and Security:


We encourage all customers to register as repeat users of our website. Your privacy and the safety of your data are of paramount importance to Arrowhead.  We guarantee confidentiality and security of your information with state-of-the-art data management systems for your protection.


Payment, Pricing, and Promotions:


Arrowhead’s site incorporates payment options including PayPal, Google Checkout, and Visa, MasterCard, AmericanExpress, and Discover credit cards in its Shopping Cart feature for your convenience.  Our Shopping Cart also incorporates our Discount Code feature, which allows you to apply discounts, coupons, and other promotional price reductions to your purchase, and our Estimate Shipping and Tax website feature, which provides you with a quote on request for the full amount of your purchase and estimated date of arrival.


Viewing Orders:


As soon as your place your order, we will send you an E-mail confirming your order, and a link to our site so that you can easily check on the status of your order by logging in and clicking on My Account.  You won’t have to wait in suspense to find out what’s happening with your order!


Updating Account Information:


By registering with Arrowhead, you can easily place repeat orders and update your account information by clicking the My Account button.   We encourage you to register any changes in your Arrowhead account with us immediately to facilitate prompt and efficient communication.  Let us know where we can reach you so Arrowhead can maintain a happy relationship with you!